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Maintenance Requests

Fewer surprises. Faster fixes.

Renters submit maintenance tickets with photos, video and notes. You see the problem before you pick up the phone, triage from one screen, and keep preventive tasks on a landlord-only list.

Zero ACH transaction feesWhite glove onboardingAs low as $2 per unit / month
Maintenance ticket detail view with tenant-submitted photos and status timeline
Efficiency

Triage every request from one screen

Maintenance texts and voicemails are the worst kind of inbox. Shuk consolidates every request into one queue with the context you need to decide and route the work.

Photos and video, up front. Renters attach photos, short video clips and notes to every ticket - so you see the leak before you drive over.

Tracked to completion. Follow each request from submission through completion, so there is no "any update?" text thread.

History by property. Every property keeps a history of its maintenance items, so recurring issues and patterns across units stop hiding.

Prevention

Preventive work that stays out of sight

A lot of maintenance should never become a renter ticket - it should be handled before it breaks. Landlord-only tasks cover filter changes, winterization and seasonal walk-throughs, and you choose which details renters see.

Maintenance queue with tickets grouped by status and property
Why it's different

See the problem before you pick up the phone

Shuk does not auto-dispatch vendors, schedule appointments or collect bids. You decide who does the work and when - with everything you need already on the ticket.

Photos and video on the ticket

One video of a running toilet beats twenty texts describing it. Attachments arrive with the request, not after three phone calls.

Photos & video

Filter the queue

Sort requests by property, priority, status and age, so the urgent ones never get buried.

Property · priority · status

Preventive tasks, landlord-only

Create landlord-only tasks for preventive work and choose which details to share with renters.

As low as $2 / unit
Compare

How Shuk compares on maintenance management

What the big platforms charge for the same basics Shuk includes, as low as $2 per unit.

Feature
Shuk
AppFolio
RentRedi
TurboTenant
Tenant photo / video uploads
Included
Photos only
Photos only
Photos only
Status tracking (tenant-visible)
Submission to completion
Yes
Yes
Yes
Landlord-only preventive tasks
Included
No
No
No
Linked to property profile
Included
Yes
Yes
Yes
Notes and history per ticket
Full thread
Yes
Yes
Basic
AI triage / auto-dispatch
No (you decide)
No
Maintenance AI
Maintenance AI
Flat per-unit pricing
As low as $2 / unit / mo
Tiered + min fee
Flat
Flat (paid plan)
Testimonials

What landlords and renters are saying

"Recently started using Shuk and it makes my experience as a renter so smooth and easy! Easy to get set up and super convenient to have access to everything in one place."

Amanda S.
Amanda S.Renter

"Shuk Rentals has helped me receive tenant payments faster than competing platforms. The built-in service provider feature also gives landlords access to reliable, high-quality professionals, making maintenance and repairs easier and more efficient."

Dan M.
Dan M.Landlord

"Shuk allowed me to secure trustworthy tenants more than 60 days prior to lease end date. Tenants searched for my property based on lease dates. For a small property owner, any vacancy is a huge hit, so this feature gave me incredible peace of mind."

David B.
David B.Landlord

"The Lease Indication Tool is a standout-it helps me predict which tenants are likely to renew, so I can plan ahead, avoid vacancies, and keep providing great places to live. It's smart, intuitive, and makes property management easier and more rewarding than ever!"

Leule A.
Leule A.Landlord

"I love the lease renewal indicator tool. That is super cool."

Lori G.
Lori G.Landlord
The rest of Shuk

Everything you need to manage rentals in one place

View All Features

Know who's renewing six months out.

The Lease Indication Tool polls renters at 6, 5, 4 and 3 months, so renewals never catch you at 60 days.

Learn More

Ratings from both sides, every quarter.

Two-Way Reviews let landlords and renters rate each other at 3, 6, 9 and 12 months into the lease.

Learn More

Marketing that runs all year, even while occupied.

Listings stay current and ready while units are occupied, so you never start from zero when a renter gives notice.

Learn More

Frequently asked questions

Find answers to common questions about maintenance requests on Shuk

A common starting benchmark is 1% to 4% of property value annually, or roughly $3,000 to $6,000 per year on a $300,000 property. Actual spend depends on property age, tenant wear, and how proactive your maintenance scheduling is. Track maintenance spend as a percentage of rent per property each quarter. A spike in one property is a signal to investigate deferred repairs, vendor pricing, or tenant behavior before the issue compounds.

The most common problems cluster into four areas: cash flow disruption from late rent, vacancy and turnover costs, maintenance coordination breakdowns, and compliance and documentation gaps. These are predictable and recurring. Landlords managing without standardized systems spend more time reacting to each problem than preventing the next one. Prioritizing rent collection automation first addresses the highest-frequency issue.

Yes. Schedule a demo with our team and we'll walk you through Shuk with your portfolio in mind. You'll see exactly how the platform works for your setup, ask any questions, and decide if it's the right fit before you commit.

As low as $2 per unit per month: $5 per unit at 1 to 4 units, stepping down automatically to $2 per unit at 31 to 40 units. No setup fees, zero ACH transaction fees, and no hidden charges. Above 40 units we build pricing with you directly.

Stop Chasing Maintenance Texts

See ticket triage, photo and video submissions and landlord-only preventive tasks running on your own portfolio in a free 20-minute demo.

Book a Demo