Fewer surprises. Faster fixes.
Tenants submit maintenance tickets with photos, video, and notes. You see the problem before you pick up the phone, triage from one screen, and track preventive tasks that never get reported by tenants — because they should never become problems.
Photos and video, up front
Tenants can attach photos, video clips, and notes to every ticket. You see the leak before you drive over.
02
Status tracking both sides see
Open, in progress, scheduled, or resolved — tenants and you see the same status so there's no 'any update?' text thread.
03
Preventive tasks, landlord-only
Track HVAC filter changes, gutter cleanings, and seasonal walk-throughs as internal tasks that never clutter the tenant view.
Efficiency
Triage from one screen
Maintenance texts and voicemails are the worst kind of inbox. Shuk consolidates every request into one queue with the context you need to decide, schedule, or route the work.
Rich media submissions
Tenants can attach photos and short video clips directly to the ticket. A single video of a running toilet beats twenty text messages describing it.
Notes and history
Every ticket keeps its full history — when it was opened, what changed, and what was resolved. Recurring issues jump out.
Linked to the property
Tickets live on the property and tenant profile, so patterns across units stop hiding.
Prevention
Preventive work that stays out of sight
A lot of maintenance should never become a tenant ticket — it should be scheduled before it breaks. Shuk gives you a private layer for preventive tasks that tenants never see.
Landlord-only tasks
Schedule filter changes, winterization, annual inspections, and seasonal walk-throughs as your own tasks. Tenants only see tickets they opened.
Property-level lists
Each property carries its own preventive task list so you can walk in knowing what needs a look.
What Shuk doesn't do — yet
Shuk doesn't auto-dispatch vendors or schedule appointments for you, and it doesn't collect quotes or bids. You stay in control of who does the work and when it happens.
- Photos & video Attached to tickets
- Both sides Status visibility
- Preventive Landlord-only tasks
- $5 Per unit / month
How Shuk compares on maintenance management
A side-by-side look at what the big platforms charge for the same basics Shuk includes in a flat $5 per unit.
| Feature | Shuk | AppFolio | RentRedi | TurboTenant |
|---|---|---|---|---|
| Tenant photo / video uploads | Included | Photos only | Photos only | Photos only |
| Status tracking (tenant-visible) | Included | Yes | Yes | Yes |
| Landlord-only preventive tasks | Included | No | No | No |
| Linked to property profile | Included | Yes | Yes | Yes |
| Notes and history per ticket | Full thread | Yes | Yes | Basic |
| AI triage / auto-dispatch | No (you decide) | No | Maintenance AI | Maintenance AI |
| Flat per-unit pricing | $5 / unit / mo | Tiered + min fee | Flat | Flat (paid plan) |
What Landlords & Renters are saying...
"Shuk Rentals has helped me receive tenant payments faster than competing platforms. The built-in service provider feature also gives landlords access to reliable, high-quality professionals, making maintenance and repairs easier and more efficient."
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Dan M.
"Shuk allowed me to secure trustworthy tenants more than 60 days prior to lease end date. Tenants searched for my property based on lease dates. For a small property owner, any vacancy is a huge hit, so this feature gave me incredible peace of mind."
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David B.
"Recently started using Shuk and it makes my experience as a renter so smooth and easy! Easy to get set up and super convenient to have access to everything in one place."
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Amanda S.
"I love the lease renewal indicator tool. That is super cool."
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Lori G.
"The Lease Indication Tool is a standout-it helps me predict which tenants are likely to renew, so I can plan ahead, avoid vacancies, and keep providing great places to live. It's smart, intuitive, and makes property management easier and more rewarding than ever!"
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Leule A.
What Landlords & Renters are saying...
"Shuk Rentals has helped me receive tenant payments faster than competing platforms. The built-in service provider feature also gives landlords access to reliable, high-quality professionals, making maintenance and repairs easier and more efficient."
-
Dan M.
"Shuk allowed me to secure trustworthy tenants more than 60 days prior to lease end date. Tenants searched for my property based on lease dates. For a small property owner, any vacancy is a huge hit, so this feature gave me incredible peace of mind."
-
David B.
"Recently started using Shuk and it makes my experience as a renter so smooth and easy! Easy to get set up and super convenient to have access to everything in one place."
-
Amanda S.
"I love the lease renewal indicator tool. That is super cool."
-
Lori G.
"The Lease Indication Tool is a standout-it helps me predict which tenants are likely to renew, so I can plan ahead, avoid vacancies, and keep providing great places to live. It's smart, intuitive, and makes property management easier and more rewarding than ever!"
-
Leule A.
See the leak before you drive over.
Book a demo and see how maintenance requests cut voicemail tag and missed details.
Payment Requests
One-off and group payment requests, plus deposit returns and reimbursements to tenants.
Explore →Automated Late Fees
Configurable rules apply late fees automatically and track them separately from rent.
Explore →Expense Management
Schedule E-aligned expense tracking with digital receipts and tax-ready exports.
Explore →Financial Reporting
Rental income and payment reports filtered by property, tenant, or date range.
Explore →Rental Screening
Credit, background, eviction, and rental-history reports in one comprehensive package.
Explore →E-Lease & Signing
Legally binding e-signatures via Adobe, with a property-organized document archive.
Explore →Lease Management
Centralized lease records, portfolio view, renewal status, charges, and deposits.
Explore →Maintenance Requests
Ticket-based maintenance with photos, video, and preventive landlord-only tasks.
Explore →Messaging & Notifications
Individual, group, and broadcast messaging with email and push notifications.
Explore →Insurance Management
Tenant insurance tracking and in-app policy purchase via the Get Covered integration.
Explore →Lease Indication Tool
Digital polls at 6, 5, 4, and 3 months before lease end tell you who plans to renew — before it's too late.
Explore →Two-Way Reviews
Quarterly mutual ratings between landlords and tenants build reusable rental reputations.
Explore →Year-Round Marketing
Always-ready listings stay visible even while occupied, so you never start from zero at vacancy.
Explore →Service Provider Network
Landlord-vetted contractors organized by trade and service area, inside your dashboard.
Explore →Frequently Asked Questions
Find answers to common questions about maintenance requests on Shuk
