Overview

Shuk makes collecting and paying rent simple, fast, and secure. Whether you're a landlord receiving payments or a renter paying rent, this guide walks you through everything you need to know about payments in Shuk.

Note: This guide is intended for landlords and property managers. If you're a renter, see How to Pay Rent instead.

Before You Begin

Before you can collect payments through Shuk, make sure you have:

• An active Shuk landlord account
• At least one property with an active lease
• A connected bank account (see How to Connect a Bank Account)

Setting Up Payments

Step 1: Connect Your Bank Account

Navigate to Settings → Payments and click Add Bank Account. You'll need your routing number and account number.

Step 2: Verify Your Account

After connecting, two small deposits (under $1.00 each) will appear in your bank account within 1–2 business days. Return to Shuk and enter these amounts to verify ownership.

Step 3: Enable Rent Collection

1. Go to your Lease page.
2. Click Payment Settings.
3. Set the monthly rent amount.
4. Choose your preferred due date.
5. Toggle on Enable Online Payments.
6. Click Save.

Payment Methods

Shuk supports multiple payment methods to make it easy for renters to pay on time:

ACH Bank Transfer (Recommended)

ACH transfers are the most cost-effective option. There are no fees for either the landlord or renter. The only downside is the longer processing time.

Credit & Debit Cards

Card payments process faster but carry a small fee. The fee is charged to the renter at the time of payment.

Note: Processing fees are set by our payment processor and cannot be adjusted. Landlords do not receive any portion of these fees.

Fees & Processing Times

Here's a detailed breakdown of what to expect:

• ACH payments: No fees. Funds arrive in 3–5 business days.
• Credit card payments: 2.9% + $0.30 per transaction. Funds arrive in 1–2 business days.
• Debit card payments: 1.5% (minimum $2.00) per transaction. Funds arrive in 1–2 business days.
• Late fees: Configurable per lease — see How to Charge a Late Fee.

Troubleshooting

Payment Failed or Returned

If a renter's payment fails (e.g., insufficient funds), both you and the renter will receive a notification. Common causes include:

1. Insufficient funds in the renter's bank account.
2. Incorrect bank details — ask the renter to verify their account info.
3. Bank-side hold — the renter's bank may have flagged the transaction.

I Haven't Received My Payout

Payouts are processed according to the schedule above. If your payout hasn't arrived:

• Check the Payments tab for the transaction status.
• Verify your bank account is still connected and verified.
• Contact support@shukrentals.com if the issue persists after 5 business days.